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Why photos get rejected — and how we help you fix it
Embassies and online forms reject uploads when a file breaks a technical rule: pixels, file size, background, or how your head sits in the frame. The guides below walk through the most common cases. Each one ends in the same place: our live flow, where you preview for free, see a plain-English readout, then pay $4.99 only if you want the finished download.
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- CEAC / quality rejectedRead
US visa (DS-160 / CEAC) quality errors: compression, lighting, and what to retake before you re-upload.
- File too largeRead
When the portal caps file size in kilobytes — how to stay under the limit without ruining the picture.
- Background wrongRead
Plain light backgrounds vs busy rooms — what consulates and e‑portals expect, and how we normalize it.